01 · Scope
This policy applies to information collected by ChargeLoop through this website — chargeloop.com — including the “Talk to partnerships” form and the “Request API access” form. It does not apply to information processed under a signed ISV partnership or merchant-processing agreement; those data flows are governed by the agreement itself and ChargeLoop’s platform-level documentation.
02 · What we collect
The only information we collect through this site is what you submit to one of the two intake forms:
Partnerships form
- Name
- Work email address
- Company
- Role / title
- ISV vertical (selected from a fixed list)
- Approximate number of customers you could refer (range)
- A short free-text description of your platform
Developer-access form
- Name
- Work email address
- Company
- Expected integration timeline (range)
- Whether you need sandbox credentials
- Optional company tech / GitHub URL
Server logs
Like most websites, our hosting provider records standard request logs (IP address, user agent, referrer, timestamp) for security and abuse monitoring. We do not link these logs to form submissions or to your identity.
03 · How we use it
We use the information you submit to:
- Reach out about a potential ISV partnership or developer-access request — typically within one business day
- Model the rev-share or buy-rate economics that would apply to your customer base
- Route your inquiry to the right team internally (partnerships vs. integrations)
- Track aggregate funnel metrics (volume of inbound interest by vertical) — without identifying individuals
We do not use partnership-form data for unrelated marketing, sell it, or share it with advertising networks.
05 · Data retention
We retain partnership and developer-access intake submissions for as long as the relationship is active, and for a reasonable period afterward (typically 24 months) to maintain a record of past conversations. You may request earlier deletion by emailing the address in section 12.
Server logs are retained for 30 days unless we have specific reason to preserve them longer (e.g., an active abuse investigation).
06 · Your rights
Depending on where you live, you may have the right to access, correct, port, or delete the information you submitted. To exercise any of these rights, email privacy@chargeloop.com from the email address you used on the form. We respond within 30 days.
If you are an EU/UK resident, you also have the right to lodge a complaint with your local data protection authority.
08 · Security
Form submissions are sent over TLS to a server-side API route and forwarded to PulseCRM with authenticated headers. We do not store ChargeLoop API or PulseCRM credentials in the browser; they are kept in server-only environment variables. We follow standard industry practice for secret management and access control, including least-privilege access to our CRM.
09 · International transfers
ChargeLoop is based in the United States and processes submission data there. If you are submitting from outside the U.S., your data will be transferred to and processed in the U.S. By using the forms on this site, you consent to that transfer.
10 · Children
This site is intended for business buyers and engineering evaluators. We do not knowingly collect personal information from anyone under 16. If you believe a child has submitted information to us, email privacy@chargeloop.com and we will delete it.
11 · Changes
We may update this policy from time to time. When we do, we will revise the “Last updated” date at the top. Material changes will also be flagged at the top of the page for at least 30 days.
12 · Contact
Questions about this policy or about how we handle your data from this site: